/* SmartTicket — visual próprio Smart Data (white-label) */
:root {
  --primario: #2563eb;
  --primario-escuro: #1d4ed8;
  --fundo: #f4f6fa;
  --superficie: #ffffff;
  --borda: #e3e8f0;
  --texto: #1a2233;
  --texto-suave: #64748b;
  --sidebar: #101828;
  --sidebar-texto: #cbd5e1;
  --ok: #16a34a;
  --erro: #dc2626;
  --alerta: #d97706;
  --sombra: 0 1px 3px rgba(16, 24, 40, .1);
}

* { box-sizing: border-box; margin: 0; padding: 0; }
body {
  font: 14px/1.5 -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  background: var(--fundo);
  color: var(--texto);
}
button { font: inherit; cursor: pointer; }
input, select, textarea {
  font: inherit; color: inherit;
  border: 1px solid var(--borda); border-radius: 8px;
  padding: 8px 10px; background: var(--superficie);
}
input:focus, select:focus, textarea:focus { outline: 2px solid var(--primario); outline-offset: -1px; }
label { display: flex; flex-direction: column; gap: 4px; font-weight: 500; }
h2 { font-size: 18px; }
h3 { font-size: 14px; margin: 16px 0 8px; color: var(--texto-suave); text-transform: uppercase; letter-spacing: .04em; }
code { background: #eef2f8; padding: 2px 6px; border-radius: 6px; font-size: 13px; }

/* ---------- login ---------- */
.tela-login { display: grid; place-items: center; min-height: 100vh; background: var(--sidebar); }
.cartao-login {
  background: var(--superficie); border-radius: 16px; padding: 36px;
  width: min(380px, 92vw); display: flex; flex-direction: column; gap: 14px;
  box-shadow: 0 8px 30px rgba(0, 0, 0, .25);
}
.cartao-login h1 { font-size: 26px; text-align: center; }
.cartao-login h1 span, .marca span { color: var(--primario); }
.cartao-login .sub { text-align: center; color: var(--texto-suave); margin-bottom: 8px; }

/* ---------- layout ---------- */
#app { display: grid; grid-template-columns: 220px 1fr; min-height: 100vh; }
#sidebar {
  background: var(--sidebar); color: var(--sidebar-texto);
  display: flex; flex-direction: column; padding: 20px 12px; gap: 20px;
  position: sticky; top: 0; height: 100vh;
}
.marca { font-size: 20px; font-weight: 700; color: #fff; padding: 0 10px; }
#sidebar nav { display: flex; flex-direction: column; gap: 2px; flex: 1; }
#sidebar nav a {
  color: var(--sidebar-texto); text-decoration: none;
  padding: 9px 12px; border-radius: 8px; font-weight: 500;
}
#sidebar nav a:hover { background: rgba(255, 255, 255, .07); color: #fff; }
#sidebar nav a.ativo { background: var(--primario); color: #fff; }
.sidebar-rodape { display: flex; align-items: center; gap: 8px; padding: 0 6px; }
.usuario-info { flex: 1; min-width: 0; }
.usuario-info strong { display: block; color: #fff; font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.usuario-info small { color: var(--sidebar-texto); font-size: 11px; }
#conteudo { padding: 20px 24px; min-width: 0; }

/* ---------- toolbar ---------- */
.toolbar { display: flex; align-items: center; gap: 10px; margin-bottom: 16px; flex-wrap: wrap; }
.toolbar input[type="search"] { width: 260px; }
.titulo-view { font-size: 20px; }
.espaco { flex: 1; }
.check { flex-direction: row; align-items: center; gap: 6px; font-weight: 400; color: var(--texto-suave); white-space: nowrap; }
.alternador { display: flex; border: 1px solid var(--borda); border-radius: 8px; overflow: hidden; background: var(--superficie); }
.alternador button { border: 0; background: transparent; padding: 8px 14px; font-weight: 500; color: var(--texto-suave); }
.alternador button.ativo { background: var(--primario); color: #fff; }

/* ---------- botões ---------- */
.btn-primario {
  background: var(--primario); color: #fff; border: 0;
  border-radius: 8px; padding: 9px 16px; font-weight: 600;
}
.btn-primario:hover { background: var(--primario-escuro); }
.btn-fantasma {
  background: transparent; border: 1px solid var(--borda);
  border-radius: 8px; padding: 8px 12px; color: var(--texto-suave); font-weight: 500;
}
.btn-fantasma:hover { border-color: var(--texto-suave); color: var(--texto); }

/* ---------- kanban ---------- */
.kanban { display: flex; gap: 12px; align-items: flex-start; overflow-x: auto; padding-bottom: 12px; }
.coluna { background: #eaeef5; border-radius: 12px; min-width: 250px; width: 250px; flex-shrink: 0; }
.coluna.alvo { outline: 2px dashed var(--primario); outline-offset: -2px; }
.coluna-cab {
  padding: 10px 14px; font-weight: 600; font-size: 13px;
  display: flex; align-items: center; gap: 8px;
  border-left: 4px solid transparent; border-radius: 12px 12px 0 0;
}
.coluna-cab .qtd { background: rgba(16, 24, 40, .08); border-radius: 10px; padding: 0 8px; font-size: 12px; }
.coluna-cab.st-aberto { border-color: #3b82f6; }
.coluna-cab.st-em_atendimento { border-color: #8b5cf6; }
.coluna-cab.st-aguardando_cliente { border-color: #d97706; }
.coluna-cab.st-aguardando_resposta { border-color: #0d9488; }
.coluna-cab.st-resolvido { border-color: #16a34a; }
.coluna-cab.st-fechado { border-color: #64748b; }
.coluna-corpo { padding: 4px 8px 8px; display: flex; flex-direction: column; gap: 8px; min-height: 60px; }
.card {
  background: var(--superficie); border-radius: 10px; padding: 10px 12px;
  box-shadow: var(--sombra); cursor: pointer; border: 1px solid transparent;
}
.card:hover { border-color: var(--primario); }
.card.arrastando { opacity: .5; }
.card-topo { display: flex; justify-content: space-between; align-items: center; margin-bottom: 6px; }
.card-titulo { font-weight: 500; margin-bottom: 8px; word-break: break-word; }
.card-rodape { display: flex; justify-content: space-between; align-items: center; }
.card-empresa { font-size: 12px; color: var(--texto-suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.codigo { font-family: ui-monospace, Menlo, monospace; font-size: 12px; color: var(--texto-suave); font-weight: 600; }
.sem-resp { color: var(--texto-suave); }

.avatar {
  width: 32px; height: 32px; border-radius: 50%; flex-shrink: 0;
  background: var(--primario); color: #fff; font-size: 12px; font-weight: 700;
  display: inline-flex; align-items: center; justify-content: center;
}
.avatar-mini { width: 24px; height: 24px; font-size: 10px; }

/* ---------- chips ---------- */
.chip { border-radius: 20px; padding: 2px 10px; font-size: 11px; font-weight: 600; white-space: nowrap; }
.chip.pr-baixa { background: #eef2f8; color: #475569; }
.chip.pr-media { background: #dbeafe; color: #1d4ed8; }
.chip.pr-alta { background: #fef3c7; color: #b45309; }
.chip.pr-urgente { background: #fee2e2; color: #b91c1c; }
.chip.st-aberto { background: #dbeafe; color: #1d4ed8; }
.chip.st-em_atendimento { background: #ede9fe; color: #6d28d9; }
.chip.st-aguardando_cliente { background: #fef3c7; color: #b45309; }
.chip.st-aguardando_resposta { background: #ccfbf1; color: #0f766e; }
.chip.st-resolvido { background: #dcfce7; color: #15803d; }
.chip.st-fechado { background: #e2e8f0; color: #475569; }
.chip.ok { background: #dcfce7; color: #15803d; }
.chip.inativo { background: #fee2e2; color: #b91c1c; }

/* ---------- lista/tabelas ---------- */
.lista { width: 100%; border-collapse: collapse; background: var(--superficie); border-radius: 12px; overflow: hidden; box-shadow: var(--sombra); }
.lista th {
  text-align: left; padding: 10px 14px; font-size: 12px; text-transform: uppercase; letter-spacing: .04em;
  color: var(--texto-suave); background: #f8fafc; border-bottom: 1px solid var(--borda);
  cursor: pointer; user-select: none; white-space: nowrap;
}
.lista td { padding: 10px 14px; border-bottom: 1px solid var(--borda); }
.lista tr:last-child td { border-bottom: 0; }
.lista tfoot td { font-weight: 700; border-top: 2px solid var(--borda); background: #f8fafc; }
[data-tema="escuro"] .lista tfoot td { background: #16203a; }
.lista tr.clicavel { cursor: pointer; }
.lista tr.clicavel:hover td { background: #f4f7fd; }
.vazio { color: var(--texto-suave); text-align: center; padding: 16px; font-style: italic; }
.ajuda { color: var(--texto-suave); margin-bottom: 14px; max-width: 640px; }

/* ---------- modal ---------- */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(16, 24, 40, .55);
  display: grid; place-items: center; padding: 20px; z-index: 50;
}
.modal {
  background: var(--superficie); border-radius: 16px; padding: 24px;
  width: min(660px, 96vw); max-height: 90vh; overflow-y: auto;
  display: flex; flex-direction: column; gap: 12px;
}

/* painel do chamado: abre NA ÁREA DA LISTA — o menu fica visível; left/top calculados
   em JS pela posição real do conteúdo (flexível pra qualquer aparelho/zoom) */
.modal-overlay.painel { place-items: stretch start; padding: 0; }
.modal-overlay.painel .modal {
  height: 100%; max-height: 100%; width: 100%;
  border-radius: 0;
  animation: desliza-esq .18s ease-out;
}
@keyframes desliza-esq {
  from { transform: translateX(-40px); opacity: .4; }
  to { transform: none; opacity: 1; }
}
.modal form { display: flex; flex-direction: column; gap: 12px; }
.linha { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.acoes { display: flex; justify-content: flex-end; align-items: center; gap: 10px; margin-top: 4px; }
.acoes .check { margin-right: auto; }

/* ---------- detalhe do chamado ---------- */
.ticket-cab { display: flex; align-items: center; gap: 12px; }
.ticket-cab h2 { flex: 1; word-break: break-word; }
.ticket-sub { color: var(--texto-suave); font-size: 13px; }
.meta { display: flex; gap: 12px; flex-wrap: wrap; background: #f8fafc; border-radius: 10px; padding: 12px; }
.meta label { flex: 1; min-width: 150px; font-size: 12px; color: var(--texto-suave); }
.meta.so-leitura { align-items: center; flex-direction: row; }
.ticket-descricao { white-space: pre-wrap; background: #f8fafc; border-radius: 10px; padding: 12px; word-break: break-word; }
.anexos { list-style: none; display: flex; flex-direction: column; gap: 6px; }
.anexos a { color: var(--primario); font-weight: 500; }
.anexos small { color: var(--texto-suave); margin-left: 8px; }
.form-anexo { flex-direction: row !important; align-items: center; }
.form-anexo input[type="file"] { flex: 1; border: 1px dashed var(--borda); }
.comentarios { display: flex; flex-direction: column; gap: 10px; max-height: 320px; overflow-y: auto; }
.comentario { background: #f8fafc; border-radius: 10px; padding: 10px 12px; }
.comentario.interno { background: #fffbeb; border: 1px solid #fde68a; }
.comentario-cab { display: flex; align-items: center; gap: 8px; margin-bottom: 4px; }
.comentario-cab small { color: var(--texto-suave); margin-left: auto; }
.etiqueta-interno { background: #fde68a; color: #92400e; border-radius: 6px; padding: 0 6px; font-size: 11px; font-weight: 600; }
.comentario-corpo { white-space: pre-wrap; word-break: break-word; }
.historico summary { cursor: pointer; color: var(--texto-suave); font-weight: 500; }
.historico ul { list-style: none; padding: 10px 0 0 6px; color: var(--texto-suave); font-size: 13px; display: flex; flex-direction: column; gap: 4px; }
.chave-gerada { display: flex; gap: 10px; align-items: center; background: #f8fafc; border-radius: 10px; padding: 12px; }
.chave-gerada code { word-break: break-all; flex: 1; }
.situacao-linha { display: flex; gap: 8px; align-items: center; }
.tabela-revogadas { opacity: .75; }
.tabela-revogadas tr.clicavel:hover { opacity: 1; }
.btn-perigo { color: var(--erro); border-color: var(--erro); }
.btn-perigo:hover { color: #fff; background: var(--erro); }

/* ---------- relatórios ---------- */
.rel-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px; margin-bottom: 16px; }
.rel-card {
  background: var(--superficie); border-radius: 12px; padding: 14px 16px;
  box-shadow: var(--sombra); display: flex; flex-direction: column; gap: 4px;
}
.rel-card small { color: var(--texto-suave); }
.rel-card strong { font-size: 26px; }
.rel-painel { background: var(--superficie); border-radius: 12px; padding: 16px; box-shadow: var(--sombra); margin-bottom: 16px; }
.rel-painel h3 { margin-top: 0; }
.rel-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 16px; margin-bottom: 16px; }
.rel-grid .rel-painel { margin-bottom: 0; }
.rel-barra { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.rel-rotulo { width: 40%; min-width: 130px; font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rel-trilho { flex: 1; background: rgba(100, 116, 139, .15); border-radius: 6px; height: 14px; overflow: hidden; }
.rel-preenchido { display: block; height: 100%; border-radius: 6px; }
.rel-valor { width: 36px; text-align: right; font-weight: 600; font-size: 13px; }
.rel-colunas { display: flex; align-items: flex-end; gap: 3px; height: 140px; }
.rel-coluna { flex: 1; height: 100%; display: flex; align-items: flex-end; min-width: 4px; }
.rel-coluna-barra { display: block; width: 100%; background: var(--primario); border-radius: 3px 3px 0 0; }
.rel-coluna:hover .rel-coluna-barra { background: var(--primario-escuro); }

/* ---------- barrinha de nova versão ---------- */
#nova-versao {
  position: fixed; left: 50%; bottom: 18px; transform: translateX(-50%);
  z-index: 400; background: var(--primario); color: #fff;
  padding: 10px 18px; border-radius: 11px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, .35);
  font-size: 13.5px; cursor: pointer;
  display: flex; gap: 6px; align-items: center;
}
#nova-versao b { text-decoration: underline; }

/* ---------- toasts / erros ---------- */
#toasts { position: fixed; bottom: 20px; right: 20px; display: flex; flex-direction: column; gap: 8px; z-index: 100; }
.toast {
  background: var(--texto); color: #fff; border-radius: 10px; padding: 10px 16px;
  box-shadow: 0 4px 16px rgba(0, 0, 0, .25); font-weight: 500; max-width: 340px;
}
.toast.erro { background: var(--erro); }
.erro { color: var(--erro); font-weight: 500; text-align: center; }

/* ---------- menu do usuário (engrenagem) ---------- */
.sidebar-rodape { cursor: pointer; border-radius: 10px; padding: 6px; }
.sidebar-rodape:hover { background: rgba(255, 255, 255, .07); }
.engrenagem { font-size: 15px; opacity: .7; }
#menu-usuario {
  position: absolute; left: 10px; bottom: 68px; width: 236px; z-index: 60;
  background: var(--superficie); color: var(--texto);
  border: 1px solid var(--borda); border-radius: 14px;
  box-shadow: 0 12px 40px rgba(0, 0, 0, .35);
  padding: 8px; display: flex; flex-direction: column; gap: 2px;
}
.mu-cab { padding: 8px 10px 10px; border-bottom: 1px solid var(--borda); margin-bottom: 4px; }
.mu-cab strong { display: block; }
.mu-cab small { color: var(--texto-suave); word-break: break-all; }
.mu-item {
  display: flex; align-items: center; gap: 8px; padding: 9px 10px;
  border: 0; background: none; color: var(--texto);
  border-radius: 8px; text-align: left; font: inherit; cursor: pointer;
}
.mu-item:hover { background: rgba(37, 99, 235, .1); }
.mu-toggle { justify-content: space-between; flex-direction: row; font-weight: 400; }
.mu-volume input[type="range"] { flex: 1; padding: 0; }
.mu-secao { font-size: 11px; text-transform: uppercase; letter-spacing: .05em; color: var(--texto-suave); padding: 8px 10px 2px; }
.mu-temas { display: flex; gap: 6px; padding: 4px 8px 6px; }
.mu-temas button {
  flex: 1; border: 1px solid var(--borda); background: none; color: var(--texto);
  border-radius: 8px; padding: 8px 2px; font-size: 12px; cursor: pointer;
}
.mu-temas button.ativo { border-color: var(--primario); color: var(--primario); background: rgba(37, 99, 235, .1); }
.mu-sair { color: var(--erro); }
.suave { color: var(--texto-suave); }

/* ---------- tema escuro ---------- */
:root[data-tema="escuro"] {
  --fundo: #0f1522;
  --superficie: #1a2233;
  --borda: #2b3650;
  --texto: #e5eaf4;
  --texto-suave: #93a0b8;
  --sidebar: #0a0f1a;
  --sombra: 0 1px 3px rgba(0, 0, 0, .5);
}
[data-tema="escuro"] .coluna { background: #141c2e; }
[data-tema="escuro"] .coluna-cab .qtd { background: rgba(255, 255, 255, .1); }
[data-tema="escuro"] .lista th { background: #16203a; }
[data-tema="escuro"] .lista tr.clicavel:hover td { background: #1e2a45; }
[data-tema="escuro"] input, [data-tema="escuro"] select, [data-tema="escuro"] textarea { background: #121a2b; }
[data-tema="escuro"] code, [data-tema="escuro"] .meta, [data-tema="escuro"] .ticket-descricao,
[data-tema="escuro"] .comentario, [data-tema="escuro"] .chave-gerada { background: #141c2e; }
[data-tema="escuro"] .comentario.interno { background: #2b2410; border-color: #6b5a1e; }
[data-tema="escuro"] .alternador { background: #121a2b; }

/* ---------- responsivo ---------- */
@media (max-width: 760px) {
  #app { grid-template-columns: 1fr; }
  #sidebar { position: static; height: auto; flex-direction: row; align-items: center; padding: 10px 12px; }
  #sidebar nav { flex-direction: row; }
  .usuario-info { display: none; }
  .linha { grid-template-columns: 1fr; }
}